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FAQs

Frequently Asking Questions

 

AAO Walk-in Stores

Are there items sold on AAO-USA.com that are also available at AAO walk-in stores?

Answer Yes, AAO-USA.com’s inventory is fully based upon our walk-in store’s inventory, however some stores may run out of stock before others. In that case, feel free to ask the cashier to check the inventory of the nearest stores. There are actually some items/brands that are available exclusively in walk-in stores.

If  I buy an item online, can I return it at one of the AAO  walk-in stores?

Answer Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing. You will not be able to take it to one of the walk-in stores in your area.

Is there a AAO walk-in store in my area?

Answer Visit our AAO Store Locations page to view a complete list of AAO store locations

 

Order Processing

I just placed an order. How long before it will be shipped?

Answer Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.

We do not ship or deliver packages on Sunday. Sunday orders and Saturday afternoon or evening, will be processed on Monday.

 

I already placed an order with AAO-USA.com. Can I change something?

Answer We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at (973)435-3189 or email us at support@aao-usa.com, and if we are able to assist you we will certainly do so.

 

How do I cancel my AAO-USA.com order?

Answer We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at email us at support@aao-usa.com, and if we are able to assist you we will certainly do so.

 

Payment Options

Which payment options does AAO-USA.com accept?

Answer We currently accept paypal, google pay, apple pay and only credit/debit cards with banks located in the United States. We do NOT accept international cards, gift cards and prepaid cards. If you place an order with one of these the order will be cancelled and the card will not be charged.

Which credit cards and debit cards can I use?

Answer AAO-USA.com accepts the following credit cards. Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.

 

Does AAO-USA.com accept checks?

Answer We're sorry, but we do not accept personal checks.

 

What is PayPal?

Answer PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit PayPal to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.

 

Does AAO-USA.com offer C.O.D. (Cash on Delivery)?

Answer Sorry, but C.O.D. is not a payment option with AAO-USA.com. All orders must be paid in full before your package will be mailed out.

 

Can I save the items in my shopping cart and buy them later?

Answer Sorry, but at AAO-USA.com all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible

 

Pricing 

What is AAO-USA.COM’s policy on price adjustments?

Answer Many of our sales/promotions comes suddenly, If you ordered an item at full price before it went on sale on our site you are not eligible for a price adjustment. AAO-USA.com will not honor price adjustment requests. Online sales and walk-in store sales may differ

 

If I find a better price at another website, will AAO-USA.com match it?

Answer We believe you'll find the best selection and the best prices here at AAO-USA.com. But if you find a good deal you think we should know about, you are welcome to email us at support@aao-usa.com and we'll look into it

 

Privacy Policy 

What is your complete privacy policy?

Answer View AAO-USA.com Privacy Policy

 

Why does AAO-USA.com ask for my email address? Will I get spam emails after I give it to you?

Answer Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

 

Promotions

How can I find out about AAO-USA.com promotions? Answer We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest AAO-USA.com news, specials, and promotions. Also Follow us on Instagram and/or Twitter @aao_usa

 

How do I enter in the promo code? Answer When you’re in the Order Summary of the checkout process. Click the promo code link. Enter the promo code, and click "Apply".

 

Returns

What is your complete returns policy?

Answer View our returns policy.

 

Did AAO-USA.com receive my return package yet?

Answer We will send you an email at the time your return package is processed.

 

How can I do an exchange?

Answer All packages must be mailed to us as returns and will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.

 

If I need to return an item, do I have to pay the postage?

Answer Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

 

Are any items non–returnable?

Answer Most of our items can be returned, including Sale merchandise. Sorry, but we cannot take back intimate items including underwear, swimwear, or bodysuits. Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the store tags still attached.

 

Sales Tax

Will there be sales tax added to my order?

Answer We are required by law to charge sales tax based on region, items and order toal. For example New Jersey does not charge sales tax on clothing and Shoes.

 

Secure Shipping

Is it safe to shop at the AAO-USA.com?

Answer Yes, it is safe to make online purchases at AAO-USA.com. View the security section of our Privacy Policy.

 

Shipping

Does AAO-USA.com ship to APO/FPO addresses?

Answer

No, military customers are only able to shop inside the continental US. Standard delivery rates will apply.

 

Sizes & Selection

Are there more sizes available than what's shown on the website?

Answer Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.

 

I’m looking for an item that's not on your website. Can I special order it through AAO-USA.com?

Answer Sorry, but AAO-USA.com is not able to do special orders. What you see on the website is everything that we have available for online ordering. However, walk-in store’s have more items/brands available than AAO-USA.com.

 

Can I search for items that are available in my size?

Answer Unfortunately, our Search does not lets you look for items by size however you can search by  brand name, price, or category. Our Search can be located at the top right of our website.