Returns
RETURNS
We want you to be fully satisfied with your purchase.
If you are not satisfied with your purchase, except for FINAL SALE items, you have 30 days from the date on your receipt to request a full refund of the purchased price.
Returns will only be accepted, if the items are in a new and unused condition with the original packaging and tags, and are returned with the invoice (included in your package).
Footwear must include the original shoe box in its original condition, without postal labels.
Currently, we are not offering refunds from online purchases to our brick & mortar stores. All merchandise purchased through aao-usa.com must be returned directly to aao-usa.com for exchange or return.
All merchandise purchased in store must be returned to a store for exchange or return.
Shipping fees are not refundable.
For BOGO promotions(Buy one get one), if you return the full priced item the discount applied to the other item will be deducted from the original priced item and that is what would be refunded to you. If the discounted item is returned the price paid for that item would be what you get refunded.
The Following Items are FINAL SALE and are ineligible for return:
- Underwear, Socks, swimwear, bodysuits, final sale items(ending $0.96)
Damaged, defective, missing or incorrect items must be reported within 5 Business Days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a Return/Exchange. Please email support@aao-usa.com for assistance.)
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer service support team (support@aao-usa.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
In the event you must return your items, please carefully read the following instructions to ensure the return process is as easy and smooth for you as possible.
Complete a returns request form (download and print the below form).
Mail your return to:
AAO-USA.COM – Returns Department
Against All Odds
21 S. Middlesex Avenue
Monroe Township, NJ 08831
To send an item back to us, please enclose the AAO-USA.com packing slip which arrived with your package.
When shipping your items back to us for a return, please allow 7-8 business days from when your return is received and processed by us for your refund to be credited to your account.
You may use any shipping method that is most convenient for you, but we strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or certain kinds of USPS services like “USPS Tracking”) to ensure your return arrives safely to us.
We are not responsible for lost packages.
EXCHANGES
We do not process exchanges due to our rapidly changing store inventory.
We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.